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  • Home
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  • Products
    • Mulch Mate DS1000
    • DMT Mulch Mate Trailer
    • Switch-N-Go Container
    • Truck Mate HD
    • Truck Mate
    • Snow Mate
    • Kart Mate
    • LED Lighting
    • Hitch Mate
    • Accessories &Attachements
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    • Documentation
    • FAQ
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Troubleshooting & Maintenance (888) 776-8524 x804

Find a Solution

Conveyor Belt not moving.

If you have power but the conveyor does not move when you press the joystick up.

Click Here

No green lights at all.

If you get no green lights at all when you turn the key on.

Click Here

Slowed down and now will not pull material.

Machine was working but slowed down and will not pull material.

Click Here

Truck Charging Harness not working

If you do not get 13+ voltages across the gray Anderson power connector that plug into the MM.

click here

Back up camera not working.

Back up camera does not come on in the truck.

click here

Wireless tarp remote not working at all.

Wireless remote has been working but now doesn't work at all.

The IN or OUT function doesn't work.

click here

Taillights not working correctly.

If a taillight , brake light or turn signal stops working correctly click below to learn more.

click here

Right green light comes on but left green light does not.

If the right green light comes on but the left green light does not click below to learn more.

click here

Tarp is not pulling but augers do spin.

If the augers spin when you press the joystick but the tarp does not pull in click below.

click here

Tarp will not pull in or tarp will not pull out.

If the tarp doesn't pull in or doesn't pull out and you hear a click sound from under machine click below.

click here

Conveyor Belt not working?

Step 1

Step 1

Step 1

If the conveyor does not run when you press up or down on the joystick check the 50 amp breaker on the bottom of the unit. 

Step 2

Step 1

Step 1

50 amp breaker is located just inside the round 3" hole next to the black electrical box under the Mulch Mate belly.

Step 3

Step 1

Step 3

If the little red flag is popped out simply press it back in. If it won't stay in, wait 2 minutes and try again.

For help call 888-776-8524 x204 service/engineering

No Green Lights at all?

If you don't get any green lights

If you turn the key and get no green lights at all it could be one of a few things, either the 5/10 amp breaker in the electrical distribution box has popped or the 250 amp fuse on the batteries is blown.

Check the 5/10 amp breaker

Inside the black electrical box under the Mulch Mate you will see a small white button with either a 5 or 10 on it. If popped, press it back in and the unit should work again. If nothing happens go to the next step.

Check 250 amp fuse

Check 250 amp fuse

Open the tool basket, under the rubber mat in the lower left corner you will have access to the top of the batteries. Check the 250 amp fuse. You will need a test light or meter to check this fuse. If good, you will see power on both sides of the fuse. If bad, only one side will have power.

For Help call 888-776-8524 x204 service/engineering

Slowed down and now will not pull material

Seems low on power

Check truck charging system

Check battery levels

If you unit starts off working but slows and now will not pull material into the unit, STOP. Continuing to press the joystick can cause damage. 

Check battery levels

Check truck charging system

Check battery levels

You must have a minimum of 12.5 volts to run the system. Continuing to press the joystick with low voltage causes excessive heat and can damage contacts and motors.

Check truck charging system

Check truck charging system

No power at Anderson Connector

Unplug the gray Anderson power connector from the bottom of the unit and check to make sure you have at least 13+ volts at the gray Anderson power connector when the truck is running.

No power at Anderson Connector

No power at Anderson Connector

No power at Anderson Connector

If you do not have power at the gray Anderson connector with the truck running go to the "Truck Charging Harness not working" section

Good power from truck?

No power at Anderson Connector

Good power from truck?

If you have good power from the truck but battery levels are lower then 12.5 volts you may have a shorted battery. Replace both batteries with Deep Cycle Marine Batteries.

Fully Charge Batteries

No power at Anderson Connector

Good power from truck?

Fully charge batteries. Batteries need to be charged for at least 48 hours. You see 12 volts at only 20% capacity, but you need 100% capacity to full operate all day.

For Help call 888-776-8524 x204 service/engineering

Truck Charging Harness not working

No power at Anderson Connector

If you have no power at the gray Anderson Power connector plugged into the Mulch Mate when the truck is running you need to check the truck system fuses.

Checking truck charging harness

First check power from the truck battery to the 125 amp fuse. You will need a test light or meter. If you don't have power on both sides of the 125 amp fuse, fuse is bad. 

If fuse is good

If you have power at large post

With truck running you should have power to both large posts on the gray solenoid. If you only have power on one side, check small posts.

If you have power at large post

If you have power at large post

If you have power at large post

Check red wire going to the small post. If you have no power with truck on it means you may have a bad fuse or connection from the truck fuse panel, Check small 20 amp fuse.

All points have power

If you have power at large post

All points have power

If all points seem to have correct power but the solenoid still does not come on check the ground wire that goes to the small post. Without a good ground the solenoid will not work.

Final check

If you have power at large post

All points have power

Once you have power at all the mentioned points, double check to make sure you have power at the back of the truck where the Anderson Connector plugs into the Mulch Mate and is plugged in completely.

For Help call 888-776-8524 x204 service/engineering

Back up camera not working

Check power to camera

Check power to camera

Check power to camera

Check for power from the 7-pin connector. The camera gets its power from the first terminal to the right of the alignment detent when the truck is on.

Check AV cable

Check power to camera

Check power to camera

Check to make sure the center pin of the AV cable is still in place. If you see a white plastic  center pin, the cable is bad and missing the metal jacket on the center pin.

Power to monitor

Check power to camera

Power to monitor

Make sure you have 12 volts and a good ground to the monitor. Once you have power to both the camera and monitor, as soon as you plug in the AV cable it works.

For Help call 888-776-8524 x204 service/engineering

Wireless tarp remote not working at all

Remote not working

With remote turned on, check to see if you get a red light when pushing either button. If you do not get a red light, replace the battery.

Red light works but no function

If joystick works but remote does not, replace the wireless receiver.

Order on website store

Order on website store

If you need to order a replacement you can order a kit with the link below.

https://mulchmateusa.com/store/ols/products/replacement-wireless-remote-kit-ds1000

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Another Game Changer

The All New Truck Mate HD is ready to change your world. This unit is designed for you guys running Mason Dump style beds. All Electric, No lifting the bed. No material getting stuck up in the bed. 

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