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Signed in as:

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  • Home
  • Store
  • Products
    • Mulch Mate® DS1000
    • DMT Mulch Mate® Trailer
    • HDT Dump Trailer
    • Truck Mate® HD
    • Mulch Mate® Containers
    • Mulch Mate® Truck Bodies
    • Truck Mate® PK
    • Kart Mate® PRO/RS
    • LEAF CAP
    • Snow Mate® 36"+
    • LED Lighting
    • Hitch Mate
    • Accessories
  • Support
    • Troubleshooting
    • Video Training
    • Documentation
    • FAQ
    • Materials List
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  • How it Works
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Mulch Mate Troubleshooting and Maintenance

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Conveyor Belt not moving.

If you have power but the conveyor does not move when you press the joystick up, it may be time to check your Mulch Mate maintenance or reach out to Mulch Mate support for assistance.

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No green lights at all.

If you get no green lights at all when you turn the key on, it might be time to reach out for Mulch Mate maintenance or Mulch Mate support.

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Slowed down and now will not pull material.

The Mulch Mate was working effectively but has slowed down and is no longer pulling material. For assistance, consider reaching out for Mulch Mate maintenance or support.

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Truck Charging Harness not working

If you do not get 13+ voltages across the gray Anderson power connector that plugs into the MM, it may be worth checking your Mulch Mate maintenance or reaching out for Mulch Mate support.

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Back up camera not working.

The back up camera in the truck does not come on, so please reach out for Mulch Mate maintenance or Mulch Mate support if you need assistance.

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Wireless tarp remote not working at all.

The wireless remote has been functioning well, but now it doesn't work at all. Additionally, the IN or OUT function is unresponsive. For assistance, you might consider reaching out to Mulch Mate maintenance or Mulch Mate support for troubleshooting.

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Taillights not working correctly.

If a taillight, brake light, or turn signal stops working correctly, click below for Mulch Mate support to learn more about Mulch Mate maintenance.

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Right green light comes on but left green light does not.

If the right green light comes on but the left green light does not, click below to learn more about Mulch Mate maintenance and support.

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Tarp is not pulling but augers do spin.

If the augers spin when you press the joystick but the tarp does not pull in, click below for Mulch Mate support or maintenance tips.

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Tarp will not pull in or tarp will not pull out.

If the tarp doesn't pull in or out and you hear a click sound from under the machine, click below for Mulch Mate support or guidance on Mulch Mate maintenance.

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Conveyor Belt not working?

Step 1

Step 1

Step 1

Control panel of Mulch Mate machine by Dawson Manufacturing USA with emergency stop button.

If the conveyor does not run when you press up or down on the joystick, check the 50 amp breaker on the bottom of the unit as part of your Mulch Mate maintenance. If you need further assistance, don't hesitate to reach out for Mulch Mate support.

Step 2

Step 1

Step 1

Close-up of electrical panel with cables and circuit breaker.

The 50 amp breaker is located just inside the round 3" hole next to the black electrical box under the Mulch Mate belly, which is essential for proper Mulch Mate maintenance and support.

Step 3

Step 1

Step 3

Close-up of a waterproof 50 amp circuit breaker.

If the little red flag pops out, simply press it back in. If it won't stay in, wait 2 minutes and try again. For additional assistance, consider reaching out for Mulch Mate maintenance or Mulch Mate support.

For help call 888-776-8524 x204 service/engineering

No Green Lights at all?

If you don't get any green lights

Control panel of MULCH MATE with emergency stop button.

If you turn the key and get no green lights at all, it could indicate a couple of issues. First, the 5/10 amp breaker in the electrical distribution box might have popped, or alternatively, the 250 amp fuse on the batteries could be blown. For further assistance, you can seek Mulch Mate maintenance or reach out for Mulch Mate support.

Check the 5/10 amp breaker

Battery relay with arrow indicating a component.

Inside the black electrical box under the Mulch Mate, you will notice a small white button marked with either a 5 or 10. If this button has popped out, simply press it back in, and the unit should work again. If nothing happens, refer to the next step for further Mulch Mate maintenance guidance or seek Mulch Mate support.

Check 250 amp fuse

Check 250 amp fuse

Close-up of battery connection with an orange arrow pointing to a fuse component.

To perform Mulch Mate maintenance, open the tool basket located under the rubber mat in the lower left corner to access the top of the batteries. Check the 250 amp fuse using a test light or meter. For proper Mulch Mate support, ensure that if the fuse is good, you will see power on both sides. If it's bad, only one side will show power.

For Help call 888-776-8524 x204 service/engineering

Slowed down and now will not pull material

Seems low on power

Check truck charging system

Check battery levels

Man operating mulch machine filling a wheelbarrow.

If your Mulch Mate unit starts off working but slows down and now will not pull material into the unit, STOP. Continuing to press the joystick can cause damage. For further assistance, consider reaching out to Mulch Mate maintenance or support.

Check battery levels

Check truck charging system

Check battery levels

Glowing green battery icon on a circuit board background.

To ensure proper Mulch Mate maintenance, it's essential to have a minimum of 12.5 volts to run the system. Pressing the joystick with low voltage can lead to excessive heat, which may damage contacts and motors, so for optimal Mulch Mate support, always check your voltage levels.

Check truck charging system

Check truck charging system

No power at Anderson Connector

Electrical connector with red and black arrows showing polarity and voltage.

Unplug the gray Anderson power connector from the bottom of the unit and check to ensure that you have at least 13+ volts at the gray Anderson power connector when the truck is running for proper Mulch Mate maintenance. If you need assistance, feel free to reach out for Mulch Mate support.

No power at Anderson Connector

No power at Anderson Connector

No power at Anderson Connector

Electrical connector with voltage note and arrows.

If you do not have power at the gray Anderson connector with the truck running, please refer to the Mulch Mate maintenance section for troubleshooting. If the issue persists, you can visit the Mulch Mate support section for further assistance.

Good power from truck?

No power at Anderson Connector

Good power from truck?

A Deka Marine Master heavy-duty deep cycle battery.

If you have good power from the truck but the battery levels are lower than 12.5 volts, you may have a shorted battery. For optimal Mulch Mate maintenance, replace both batteries with Deep Cycle Marine Batteries. This approach will ensure reliable Mulch Mate support during operation.

Fully Charge Batteries

No power at Anderson Connector

Good power from truck?

Battery charging levels from empty to full over 48 hours.

To ensure optimal performance, it's crucial to fully charge batteries for at least 48 hours. It's important to note that while you may see 12 volts at only 20% capacity, you need to achieve 100% capacity to operate all day. For assistance with Mulch Mate maintenance and support, refer to our guidelines.

For Help call 888-776-8524 x204 service/engineering

Truck Charging Harness not working

No power at Anderson Connector

Electrical connector with red and black arrows showing polarity and voltage.

If you're experiencing no power at the gray Anderson Power connector connected to the Mulch Mate while the truck is running, it's important to check the truck system fuses as part of your Mulch Mate maintenance routine. For further assistance, you may also reach out for Mulch Mate support.

Checking truck charging harness

125A car fuse with red wiring in an engine bay.

First, check the power from the truck battery to the 125 amp fuse as part of your Mulch Mate maintenance routine. You will need a test light or meter for this. If you don't have power on both sides of the 125 amp fuse, the fuse is bad, and you may want to reach out to Mulch Mate support for further assistance.

If fuse is good

If you have power at large post

Truck relay with marked terminals for 13+ voltage when running

With the truck running, you should have power to both large posts on the gray solenoid. If you only have power on one side, check the small posts for possible issues. For further assistance, refer to Mulch Mate maintenance for troubleshooting tips or reach out for Mulch Mate support.

If you have power at large post

If you have power at large post

If you have power at large post

Close-up of a truck's electrical connection with voltage reading.

Check the red wire going to the small post. If your truck has no power, it may indicate a bad fuse or connection from the truck fuse panel. In that case, check the small 20 amp fuse. For any ongoing issues, consider reaching out to Mulch Mate support for assistance and Mulch Mate maintenance tips.

All points have power

If you have power at large post

All points have power

Truck battery terminal connections labeled for grounding and power.

If all points seem to have correct power but the solenoid still does not come on, check the ground wire that goes to the small post. Without a good ground, the solenoid will not work. For additional assistance, consider reaching out for Mulch Mate support or looking into Mulch Mate maintenance tips.

Final check

If you have power at large post

All points have power

Anderson connector plugged in tightly with red arrow.

Once you have power at all the mentioned points, double check to ensure you have power at the back of the truck where the Anderson Connector plugs into the Mulch Mate for proper Mulch Mate maintenance, and that it is plugged in completely. For any additional help, consider reaching out for Mulch Mate support.

For Help call 888-776-8524 x204 service/engineering

Back up camera not working

Check power to camera

Check power to camera

Check power to camera

Close-up of a trailer electrical connector with annotation about voltage.

Check for power from the 7-pin connector as part of your Mulch Mate maintenance checks. The camera receives its power from the first terminal to the right of the alignment detent when the truck is on, ensuring effective Mulch Mate support.

Check AV cable

Check power to camera

Check power to camera

Yellow RCA cable connector with red and black wires.

Check to make sure the center pin of the AV cable is still in place. If you see a white plastic center pin, the cable is bad and missing the metal jacket on the center pin. For further assistance with your equipment, consider seeking Mulch Mate maintenance or reaching out to Mulch Mate support.

Power to monitor

Check power to camera

Power to monitor

Car rearview mirror with a rear camera display.

Ensure you have 12 volts and a proper ground connected to the monitor. Once you have power to both the camera and monitor, the moment you plug in the AV cable, it should function correctly. For any issues beyond this, consider reaching out for Mulch Mate maintenance or Mulch Mate support.

For Help call 888-776-8524 x204 service/engineering

Wireless tarp remote not working at all

Remote not working

Remote control labeled MULCHMATE with warning label.

With remote turned on, check to see if you get a red light when pushing either button. If you do not get a red light, you may need to refresh your Mulch Mate maintenance by replacing the battery. For further assistance, consider reaching out for Mulch Mate support.

Red light works but no function

A butterfly perched on white flowers in a garden.

If the joystick works but the remote does not, consider replacing the wireless receiver. For more detailed guidance, you can reach out to Mulch Mate support for assistance with maintenance.

Order on website store

Order on website store

Two black Mulch Mate devices with wiring and warning labels.

If you need to order a replacement as part of your Mulch Mate maintenance, you can easily order a kit using the link below for Mulch Mate support. 


https://mulchmateusa.com/store/ols/products/replacement-wireless-remote-kit-ds1000

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Dawson Manufacturing USA

899 Airport Park Road, Suite E, Glen Burnie, Maryland 21061, United States

888-776-8524

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